Refund

Do we have a refund policy?

Yes of course.

If, after testing our product, you're not impressed by the performance and time saving benefits of any of the plugin and/or software you purchased from us, please contact us within 30 days and we will refund your entire purchase price according to the terms & conditions hereunder.

Terms & conditions

1. Our refund policy is designed for clients who:
  • have a true interest in the product they purchased form us
  • have downloaded and installed our product on their blogs
  • have tested our product or at least are trying to test it
  • if needed, have read our documentation or request technical assistance from us
If after doing so, client decides in good faith that our product does not fit their need, they are entitled to a full refund.

2. Our refund policy does not apply to: -
  • customers having purchased more than 3 products during a period of 30 days.
    • products which have been purchased at a discount to the listed price after using a coupon.
  • packaged products which contain more than 3 products.
  • developer licenses.
3. When (i) some settings on client's server prevent our product to work properly and (ii) client request assistance from support desk, client will be entitled to a refund only if support desk is unable to resolve the issue after 7 business days as from the request. In other words, once client has requested assistance from support, client cannot request a refund if support has worked on the case and is able to successfully resolved the technical issue.

4. While our refund policy will apply very smoothly to the vast majority of our clients, there are a few cases of misuses which we encountered in the past and which we would like to exclude from our refund policy. In that context, our refund policy will not apply when client: -
  1. acts in bad faith by misusing our refund policy or by employing unfair tactics. This include without being limited to cases where client seeks to take advantage of our refund policy for a purpose other than testing our product or knows from the start they will ask for a refund and had in effect no intention to buy our product.

  2. attempted to circumvent our license agreement.

  3. does not perform any of the installation steps listed in documentation.

  4. claims, in order to support his refund request, that nothing in the software is working whereas this is untrue.

  5. attempts to extract a priority answer to his request, by saying to support that he will ask for a refund if his support request is not solved immediately. Each client request is handled one after the other and as a free support desk we cannot give priority to one client over another one.

  6. does not follow technical support guidelines, including but not limited to clients who get impatient after posting several posts in a row and requesting a refund because they don't get real time resolution.

  7. makes disparaging comments about us or threaten to make such disparaging comments.

  8. refuses to provide feedback on our product. Usually, we don't ask any question whenever client requests a refund. But when we do ask a question or two, we expect some form of answer or feedback :)

5. In order to streamline the refund process for both our clients and ourselves, any refund request shall be submitted as follows: -
  1. Client shall request a refund within 30 days as from their initial purchase. Any refund submitted after the 30-day period is not valid.

  2. Client shall have removed our product from all their blogs or websites prior to submitting a refund request. Any refund request made while client is still using or testing our product is not valid.

  3. Client shall submit their refund request by opening a ticket on our support desk. Any request refund made by email is not valid. In order for us to quickly identify the order to be refunded, all ticket shall include the name of client, email address or username, name of product, date of purchase, invoice number, amount of purchase and a confirmation that they have removed our product from their blog and will refrain to use our product in the future.

  4. Any refund request that does not comply with the above will not be deemed valid. In such cases, client will need to submit another valid refund request within 30-day as from their initial purchase.