Terms & conditions

1. Our refund policy is designed for clients who:

• have a true interest in the product they purchased from us
• have downloaded and installed our product on their blogs or websites
• have run and/or tested our products
• if needed, have read our documentation or request technical assistance from us

If after doing so, client decides in good faith that our product does not fit their need, client is entitled to a (i) 100% refund when refund is requested within the first 7 days, (ii) 50% refund when refund is requested after 7 days and before 14 days and (iii) 20% refund when refund is requested after 14 days and before 30 days.

From the aformentioned amount to be refunded, we will deduct a fee covering software usage and time spent by our Support Desk. Fees are calculated as follows:

• Software Usage: $1 per completed task. This applies to all script with a 'task counter' feature. For instance, if a WP Cloner client requests a refund after running 10 clones, we will deduct 10 x $1 = $10 from the amount to be refunded.


• Support Cost: $5 per post published by our Support Desk in any ticket opened by client. For instance, if a client requests a refund after opening two tickets where we posted 3 answers, we will deduct 3 x $5 = $15 from the amount to be refunded.

When different volume-based licenses are available for the same product, only the less expensive price will be refunded. If you are unsure about your choice and want to test our product, you should therefore purchase the less expensive option.

For instance, if a $49 and a $99 licenses are available for a same product A, any refund request of an order for product A will be calculated based on the $49 price, even though you purchased the $99 license.

2. Our refund policy does not apply to: -

• customers having purchased 3 products or more during a period of 30 days.
• products which have been purchased at a discount to the listed price after using a coupon or receiving a discount.
• products which have been purchased during pre-release.
• package products or bundles which contain 2 products or more, including extra or free bonus.
• subscription-based products, including products payable on a monthly basis.
• products which has been obtained as a service or product exchange.
• developer licenses.

3. Whenever client request assistance from support desk, client will be entitled to a refund only if support desk is unable to resolve the issue after 30 days as from the the time when client provided FTP access to their server. In other words, once client has requested assistance from support, client cannot request a refund if support has worked on the case and is able to successfully resolved the technical issue. An issue is considered to have been resolved when the issue is fixed or when a setting causing the issue on client's server has been identified. Once support desk has resolved a first issue, client cannot request a refund any longer.

Your agree to be bound by the following: -

• Once you have requested assistance from support desk, you can no longer request a refund provided that support desk resolved the first issue you submitted.


• You will be entitled to a refund only if support desk is unable to resolve the issue after 30 days as from the the time you provided FTP access to your server.


• By requesting assistance from support desk, you agree to waive you right to request a chargeback from your credit card company. If needed, you shall instead request a refund as per our refund policy. Should you in any case decide to make a chargeback request, you agree to indemnify us for any costs, including lawyers fees, incurred when defending ourselves against such chargeback request.


• You understand that these rules are to protect us from clients asking us to spend time fixing issues on their server and then requesting a refund and/or a chargeback, leaving assuming the cost of the free support we provided without any corresponding income.

4. While our refund policy will apply smoothly to the vast majority of our clients, there are a few cases of misuses which we encountered in the past and which we would like to exclude from our refund policy. In that context, our refund policy will not apply when client: -

1. acts in bad faith by misusing our refund policy or by employing unfair tactics. This include without being limited to cases where client seeks to take advantage of our refund policy for a purpose other than testing our product or knows from the start they will ask for a refund and had in effect no intention to buy our product.


2. attempted to circumvent our license agreement.


3. does not perform the installation steps listed in documentation.


4. claims that NOTHING in the software is working or that the software is WORTHLESS, while being unable to prove this.


5. claims that our software is not working without being able to prove that they installed it or even tried to run it once.


6. claims that the software failed to bring ANY result at ALL, while being unable to prove this.


7. bases their refund request on some missing features which were never advertised on our website and which, therefore, should not have been expected by client.


8. claims they overlooked a technical requirement listed on our website or says they cannot run our product because they are using a server which does *not* meet our technical requirements.


9. merely wanted to evaluate our products or compare them with other competing products, with no firm plan to keep it after testing it. If client wants to do such products review, he should submit a request to obtain an 'evaluation license' instead of purchasing our license.


10. request a refund on the basis that, since we run promotion from time to time, client could have purchased the same product at a lower price.


11. is not ready to wait for the next upgrade that will add features which he is now requesting.


12. attempts to extract a priority answer to his request, by saying to support that he will ask for a refund if his support request is not solved immediately or that they are unhappy with support. Each client request is handled one after the other and as a free support desk we cannot give priority to one client over another one.


13. does not follow technical support guidelines, including but not limited to clients who get impatient after posting several posts in a row and requesting a refund because they don't get real time resolution.


14. makes unpleasant, sarcastic, unfair, rude and/or disparaging comments about us or threaten to make such comments.


15. uses our products to promote restricted activities such as SPAM, adult or sectarian content.


16. is not eligible for technical support as per the terms and conditions of our support desk.


17. refuses to provide feedback on our product. Usually, we don't ask any question whenever client requests a refund. But when we do ask a question or two, we expect some form of answer or feedback :)

5. In order to streamline the refund process for both our clients and ourselves, any refund request shall be submitted as follows: -

1. Client shall request a refund within 30 days as from their initial purchase. As explained above, amount refunded follows a 100/50/25% rule. Any refund submitted after the 30-day period is not valid.


2. Client shall have removed our product from all their blogs or websites prior to submitting a refund request. Any refund request made while client is still using or testing our product is not valid.


3. Client shall submit their refund request by opening a ticket on our support desk. Any request refund made by email is not valid. In order for us to quickly identify the order to be refunded, all ticket shall include the name of client, email address or username, name of product, date of purchase, invoice number, amount of purchase and a confirmation that they have removed our product from their blog and will refrain to use our product in the future.


4. Refunds requests are usually processed on the 30th of each month. However we may process them earlier whenever appropriate


5. Any refund request that does not comply with the above will not be deemed valid. In such cases, client will need to submit another valid refund request within 30-day as from their initial purchase.

We are entitled to change terms and conditions for refund at any time. Any changes will be posted here on our website and it is client's responsibility to check for changes.